Get in Touch With Us
Whether you have spotted something that needs correcting, have a question about a page, or simply want to share your thoughts, we would be glad to hear from you. Every message is read by a real person, and we aim to reply as clearly and helpfully as we can.
The Best Way to Reach Us
Email is the quickest and most reliable way to contact our team. Please write to us at info@mymosaicworkshop.co.uk. We usually reply within two to three working days. At busier times it may take a little longer, but no message is ignored.
What You Can Contact Us About
To help us point your message to the right person, it helps to know what kind of request you are sending. Common reasons people get in touch include:
- Corrections: if a detail on one of our pages looks out of date or unclear, tell us which page and what you noticed.
- General questions: if something we have written is confusing, ask and we will do our best to explain it more plainly.
- Feedback and suggestions: ideas for topics, layout or readability are always welcome.
- Partnership or media enquiries: please describe your proposal briefly so we can pass it on.
- Questions about your data: if you would like to know what information we hold or ask for it to be removed.
Helping Us Help You
A short, specific message lets us respond faster. Where possible, please include:
- A clear subject line, such as "Correction request" or "Question about a page"
- The web address of the page you are writing about
- A brief description of the issue, with screenshots if they help
Please do not send passwords, bank details or other sensitive personal information by email. We will never ask you for them.
What We Cannot Do
We are an independent information website. We are not able to act on behalf of any third party, settle disputes with outside services, or access accounts you hold elsewhere. If your query relates to another organisation, the fastest route is usually to contact them directly. We are happy, however, to look at whether our own pages could explain things better.
Your Privacy and Our Rules
When you write to us, we use your details only to reply to your message and keep a record of the conversation. You can read more about how we store and protect this information in our Privacy Policy. For the general rules that apply when using this website, please see our Terms of Use.
Thank you for taking the time to reach out. Your messages help us keep this website accurate, useful and easy to read for everyone.